Support

 

 

 

 

UTC Fire & Security sells state-of-the-art technology which is  among the most powerful and feature-rich in the market. It is essential  that your staff be thoroughly trained and certified on our products in  order to grant you a competitive advantage.

Students will experience training in a high-tech lab environment,  working hands-on with products in real time. Course objectives are to  provide thorough top to bottom education on UTC Fire & Security  Products and solutions.

Return & Warranty Policy

The Return and Warranty Policy (updated, effective October 2011) explains the UTC Fire & Security Americas Corporation, Inc., policy on product returns, warranty repair/replacements, nonwarranty repairs, credit returns, advance replacements, and other matters. It also lists contact information for UTC Fire & Security customer service centers, packaging and shipping requirements, and warranty periods by product category.


As stated in the Return and Warranty Policy, an RMA (return material authorization) is required for all product returns. To request an RMA, contact the appropriate customer service center listed in the Return and Warranty Policy or use the link below. You will need the following information: 

  • Original PO number
  • SKU/part number
  • Serial number 

Sales Terms and Conditions

The Terms and Conditions of Sale Policy (updated, effective November 2011) explains the standard terms and conditions of sale for UTC Fire & Security Americas Corporation, Inc., products and services.  It explains our policies on payment terms, interest, delays, shortages, returns, and other matters.  It also details our limited warranty and liability limita­tion claims .

 

 

 

  • Please visit our website regularly as we will shortly be launching our Online Database and Interactive Feedback system that will allow our registered users to access pricing, brochures, manuals and specifications online at any time. 
  • You will be able to request quotations and technical support online, our system will in real-time keep you updated of our progress of your requests placed with us. Please bear with us, in this time of stream lining our processes to give you the customer best service.